Support
How to edit, close, or reopen a ticket
Update ticket details and status as issue evolves.
Best for: All users
Step-by-step instructions
- Open Support list and choose ticket.
- Use Edit to update details or add missing information.
- Use Close when issue is solved.
- Use Reopen if issue comes back.
Best practices
- - Close tickets only after confirming the fix on your side.
- - Reopen same ticket for same issue to keep history in one place.
Common mistakes to avoid
- - Creating duplicate tickets for same problem.